Frequently asked questions

If your question isn't answered below, please email us at

How can I order?

The easiest way to order is online through the online shop.

You can also order over the phone.

If you'd like to order by phone, please call us on 0113 210 8800 (UK) or +44 (0)113 210 8800 (international).

Our lines are open on Monday-Thursday 9am-5pm and Friday 9am-4:30pm (both UK time).

How can I pay?

We accept Visa credit and debit cards, Mastercard, Maestro, American Express. We also accept payments via PayPal.

Delivery options?

We deliver across the whole of the UK. Please click here for details of costs.

    For delivery outside of the UK please contact us at

    How can I donate?

    You can specify a donation to be added to your order on our checkout pages.

    Alternatively, you can donate directly to us here.

    How do I become a member?

    Fight for a better future by becoming an Epilepsy Action member today.

    You're helping others affected by epilepsy and you'll also get a range of benefits too! To join us click here.

    How can I get Epilepsy Action materials in other formats?

    Please send an email to

    Where are your terms and conditions?

    You can find our terms and conditions here.

    Will you keep my information private?

    We take the privacy of your information very seriously. Our online shop conforms to Epilepsy Action's privacy policy.

    How can I get in contact with you?

    You can find our contact details here.

    About Epilepsy Action?

    We are Epilepsy Action, the largest member-led epilepsy charity in the UK. We act as the voice for the nation’s estimated 600,000 people with epilepsy. We campaign for better services for people with epilepsy.

    To find out more about who we are and what we do please visit our main site here.

    Epilepsy Action is the working name of British Epilepsy Association. British Epilepsy Association is a Registered Charity in England (No. 234343) and a Company Limited by Guarantee (Registered in England No. 797997). Registered Office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY

    BEA Trading Ltd is a wholly-owned subsidiary of British Epilepsy Association, BEA Trading Ltd is a registered company (in England no. 02148035). Registered office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY, United Kingdom.