Help

If your question isn't answered below, please email us at onlineshop@epilepsy.org.uk.

How can I pay?

We accept Visa credit and debit cards, Mastercard, Maestro, American Express and Paypal.

How much will my postage be?

Charges for postage and packaging are based on the cost of your order (not including that aren't physical products - such as donations, places on events etc):

  • For orders costing up to £3.00: £0.99
  • Orders up to £14.99: £2.30
  • Orders up to £19.99: £3.99
  • Orders over £20: free delivery

How long will it take for my items to be delivered?

Please allow between seven and 14 days for delivery.

Can I order over the phone?

If you'd like to order by phone, please call us on 0113 210 8800 (UK) or +44 (0)113 210 8800 (international).

Our lines are open on Monday-Thursday 9am-5pm and Friday 9am-4:30pm (both UK time).

Will you keep my information private?

We take the privacy of your information very seriously. Our online shop conforms to Epilepsy Action's privacy policy.

Can I return my items?

If you're not happy with your order, then please email us at onlineshop@epilepsy.org.uk

We'll refund in full if you cancel within 14 days of receiving your goods, or if the goods turn out to be faulty or different from those you ordered.

Any refunds will be given within 14 days of us receiving the goods back, or you send us proof of having returned the goods (for example, a proof of postage receipt from the Post Office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

Can I get a refund if I'm not happy?

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel. You then have a further 14 days to actually send the goods back.

If you're not happy with your order, then please email us at onlineshop@epilepsy.org.uk.

How can I get large print or colour copies of Epilepsy Action materials?

Please send an email to helpline@epilepsy.org.uk

Who are you? Who am I ordering from?

We are Epilepsy Action, the largest member-led epilepsy charity in the UK. We act as the voice for the nation’s estimated 600,000 people with epilepsy. We campaign for better services for people with epilepsy.

Sales of wristbands, Epilepsy Action badges, Christmas cards and gift items in the ‘Christmas gift’ section of our shop are sold by BEA Trading Ltd. All other sales are from Epilepsy Action.

Epilepsy Action is the working name of British Epilepsy Association. British Epilepsy Association is a Registered Charity in England (No. 234343) and a Company Limited by Guarantee (Registered in England No. 797997). Registered Office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY

BEA Trading Ltd is a wholly-owned subsidiary of British Epilepsy Association, BEA Trading Ltd is a registered company (in England no. 02148035). Registered office: New Anstey House, Gate Way Drive, Yeadon, Leeds LS19 7XY, United Kingdom.

telephone: 0113 210 8800 (UK) or +44 (0)113 210 8800 (international)
email: epilepsy@epilepsy.org.uk